Privacy Policy

Collection Of Information

When you purchase something from germanchocolatebox.com, as part of the buying and selling process, we collect the personal information you give us.

We collect information about you when you:

  • Create an account;
  • Subscribe to our service;
  • Visit our website;
  • Communicate with us.

When ordering from our site, you will be asked to enter your full name, complete address, e-mail, and phone number.

When you browse germanchocolatewebsite.com, we also automatically receive your computer’s internet protocol (IP) address together with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about promotions, new products and other updates.

Sharing Of Information

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you subscribe to our service, you change your mind, you may cancel your subscription at any time by logging germanchocolatebox.com and opt-out.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your personal data, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

We follow all PCI-DSS requirements and implement additional generally accepted industry standards, however no method of transmission over the Internet or electronic storage is 100% secure.

Where you have a password, which enables you to use our services, you are responsible for keeping this password complex, secure, and confidential. If you would like to update or change your password, you may select the “Forgot your password?” link on the login page. You will be sent an email that allows you to reset your password.

Cookies

No cookies are used to transmit personal information, nor are so-called persistent cookies or user tracking systems implemented. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Data Retention

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Conditions.

We retain certain information that we collect from you while you are a member of our platform, and in certain cases where you have deleted your account, for the following reasons:

  • So you can use our platform;
  • To ensure that we do not communicate with you if you have asked us not to;
  • To provide you with a refund, if entitled;
  • To better understand the traffic to our website so that we can provide all members with the best possible experience;
  • To detect and prevent abuse of our website, illegal activities and breaches of our Terms and Condition;
  • To comply with applicable legal, tax or accounting requirements.

Policy Scope

This Privacy Policy does not apply to information that you provide to third parties.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Your Choices

You may review and change information about you in your account settings or by sending a request to hello@germanchocolatebox.com.

You can control promotional messages that you receive from us by adjusting the Newsletter preferences in your account settings.

You have the right to opt out of receiving our promotional messages, but you may still receive other non-promotional communications.

You may deactivate your account by sending an email to hello@germanchocolatebox.com.

Data Rights

We accept all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by sending an email to hello@germanchocolatebox.com.

Rights that you may have, depending on the country in which you live, include:

  • Accessing, correcting, updating, or requesting deletion of your information.
  • Opting out from receiving marketing communications that we send you at any time. You can exercise this right by adjusting the Newsletter preferences in your account settings.
  • Withdrawing your consent at any time if we have collected and processed your information with your consent.

Under European data protection law, we are the controller of your information on germanchocolatebox.com.

If you have any questions or complaints about this Privacy Policy or how we use your information, please contact hello@germanchocolatebox.com.

About Our Payment Method

Our website uses Createjoy (www.cratejoy.com) for order management and Stripe (www.stripe.com) to accept payments. They provide us with SDKs to collect payment information, which is securely transmitted directly to Stripe without it passing through our servers.

Your card data is stored through Stripe’s data storage, databases and the general Stripe application. They store your data on a secure server behind a firewall.

See how Stripe handles security (https://stripe.com/docs/security/stripe) for more information.

Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email at hello@germanchocolatebox.com